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Key Metrics for Measuring Social Media Success of NDIS Websites

March 25, 2024

Social media is more than just a platform for shaking off our daily stresses by watching cat videos. For the medical industry, social media promote health awareness, improve patient experience, debunk myths, and contribute to public discourse. This holds true for NDIS (National Disability Insurance Scheme) service providers as well. 

However, for NDIS providers to fully enjoy the benefits of social media, partnering with an expert agency for social media marketing that can help measure campaign success is vital. Measuring social media success is essential for NDIS websites to: 

  • Evaluate the effectiveness of marketing efforts
  • Engage with audience
  • Drive meaningful outcomes

These metrics can be audited and assessed by a credible social media agency. They can further suggest how to improve social media strategies to gain better online visibility.

This blog will explore the key metrics and analytics that can help NDIS service providers navigate the world of social media marketing.

Defining Key Metrics

To effectively measure social media success, it's crucial to understand the key metrics that provide valuable insights into your performance. Here are some important metrics to consider:

Reach and Impressions

Reach refers to the number of unique individuals who have seen your content, while impressions represent the total number of times your content has been displayed. Monitoring reach and impressions helps gauge the overall visibility of your NDIS website on social media platforms.

Engagement Metrics


Content creation is the core of social media marketing, and good content can be measured in terms of engagement. It is a key indicator of how well your content resonates with your audience. Likes, comments, and shares are common engagement metrics that indicate interaction and interest. 

Additionally, you may want to check your click-through rates (CTR), which measure the percentage of people who clicked on a link within your content. For instance, if you linked your website to one of your social media posts, the click-through rate of that particular post will help you gauge how many people visited your website upon interacting with your content.

Follower Growth and Audience Demographics

Tracking the growth of your social media followers provides insights into your reach potential and content effectiveness. Understanding your audience demographics, such as age, gender, location, and interests, helps you tailor your content to their preferences and needs.

Sentiment Analysis

Sentiment analysis evaluates audience emotions, opinions, and attitudes toward your NDIS services. Monitoring sentiment can helps gauge overall brand perception and identify areas for improvement.

Monitoring these metrics is challenging while juggling NDIS services, answering your clients’ queries, and managing your online presence. For this reason, hiring an agency in South Yarra that specialises in social media marketing is recommended.

Setting Goals and Objectives

Before diving into analytics, it's important to establish clear goals and objectives for your social media efforts. Align your social media goals with your overall marketing objectives, such as: 

  • increasing website traffic
  • generating leads
  • promoting awareness

Setting SMART goals (Specific, Measurable, Achievable, Relevant, and Time-bound) provides a clear direction for your social media strategy.

For each goal, identify relevant metrics that align with your objectives. For instance, if your goal is to increase website traffic, focus on metrics like click-through rates, conversion rates, and website referral traffic from social media platforms. Likewise, if you want to raise awareness about the benefits of your services, reach and impressions, along with engagement metrics, must be considered.

Tools and Platforms for Analytics

To effectively measure and analyse social media performance, various tools, and platforms offer valuable analytics. Social media platforms like Facebook Insights and Twitter Analytics provide built-in analytics to track metrics specific to their platforms. 

Meanwhile, third-party analytics tools like Google Analytics offer a broader perspective by integrating social media data with website performance metrics.

Each tool has unique features and functionalities that allow you to track key metrics, gain audience insights, and monitor campaign performance. Here are some of the tools and platforms you can use to reap the benefits of analytics:

Measuring Performance

Once you have set goals, identified relevant metrics, and selected appropriate tools, it's time to measure your social media performance. Here are some steps to follow:

  • Track and analyse reach and impressions to assess the visibility and exposure of your content. Look for trends and patterns to identify which types of content resonate best with your audience.
  • Evaluate engagement metrics and sentiment analysis to understand how well your content connects with your audience. Identify popular posts, monitor comments and sentiment, and respond to audience interactions.
  • Assess follower growth and audience demographics to determine the effectiveness of your social media strategies. Use this information to customise your content and engage your target audience more effectively.
  • Analyse conversion rates and attribute success to your social media efforts. Track the number of conversions generated from social media campaigns and compare them to your overall conversion goals.

Making Data-Driven Improvements

Based on the insights gathered from analytics, make data-driven improvements to your social media strategies. Here's how you can optimise your social media marketing:

  • Identify areas of improvement by analysing data. Look for patterns, trends, and opportunities to optimise your content, posting schedule, and targeting strategies.
  • Adjust your social media strategies and tactics based on the performance insights. Experiment with different content formats, posting schedules, and platforms to find the most effective approach.
  • Iterate and optimise your campaigns based on ongoing analysis. Monitor your metrics, adapt your strategies, and refine your content to maximise engagement and achieve your goals.

Reporting and Communication

When working with stakeholders, reporting the progress of your social media marketing strategies is vital. To effectively communicate the impact of your social media marketing efforts, create comprehensive social media reports that present your data in a clear and visually appealing manner. 

Use the data to demonstrate the impact of social media marketing on NDIS websites. Show how your efforts have increased website traffic, engagement, conversions, or other relevant objectives. Clear communication and sharing of insights are crucial for gaining support and understanding from stakeholders.

Generation for social media campaign reports is made easier with the help of a partner agency for social media marketing. They can handle the report generation, so you only need to present the output to your stakeholders.

NDIS Providers’ Partner to Successful Social Media Marketing

Measuring social media success is an ongoing process that requires continuous analysis and adaptation. By defining key metrics, setting SMART goals, utilising analytics tools, and making data-driven improvements, NDIS service providers can optimise their social media strategies and drive meaningful outcomes. 

Remember, effective social media marketing is a journey, and staying informed and adaptable is key to achieving success in the ever-evolving digital landscape.

Do you require a reliable partner in your social media marketing journey? 

Provider Digital is a trusted digital marketing agency specialising in social media marketing and management for NDIS websites. We have helped NDIS providers to gain a better online presence through outcome-based services. Call 0370037630 today for a consultation

If your goal is to increase website traffic, focus on metrics like click-through rates, conversion rates, and website referral traffic from social media platforms.

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